# FRAI (frai.global) > FRAI is a freight operating system: an AI automation layer that creates one live operational reference per shipment and automates the manual work across a freight team's existing systems. FRAI is NOT a TMS or ERP replacement. It works alongside and on top of your current stack (TMS, ERP, email, documents, portals) with no rip and replace. ## What FRAI is and is not - IS: a freight operating system / freight automation layer that turns unstructured inputs (email, attachments, documents) into structured actions on one live reference per shipment. - IS: a system that connects, harmonises and automates across the tools an operation already runs (Outlook, CargoWise, ESDAL, carrier APIs, legacy databases and more). - IS NOT: a TMS replacement, an ERP replacement, or a system of record. FRAI automates the work *around* those systems rather than replacing them. - IS NOT: a customs broker. For frameworks like eFTI and ICS2 it keeps documents and data consistent on one live reference; it does not file on your behalf. ## Start here - [What is a freight operating system?](https://www.frai.global/resources/what-is-a-freight-operating-system): The flagship explainer of the freight operating system model and how it differs from a TMS or ERP. ## Resource guides - [TMS vs freight operating system: what is the difference?](https://www.frai.global/resources/tms-vs-freight-operating-system): A comparison of a transport management system (system of record) and a freight operating system (automation layer), and why FRAI runs alongside a TMS rather than replacing it. - [What is a digital twin for freight operations?](https://www.frai.global/resources/digital-twin-for-freight-operations): How a single live operational reference acts as a digital twin for every freight movement. - [How does a digital twin work in freight?](https://www.frai.global/resources/how-does-a-digital-twin-work-in-freight): How a freight digital twin is built from your systems, kept in sync, and used to drive reliable automation. - [Freight forwarding automation: a practical guide](https://www.frai.global/resources/freight-forwarding-automation-guide): Where forwarders lose time to manual work and how to automate it around existing systems. - [How to automate freight quote requests](https://www.frai.global/resources/how-to-automate-freight-quote-requests): Turn inbound quote emails into fast, accurate quotes without re-keying (≈45 min → 2 min). - [What is email-to-ops automation?](https://www.frai.global/resources/what-is-email-to-ops-automation): A plain-English definition of email-to-ops automation and how it converts inbound freight emails into structured actions and quotes. - [Email-to-ops automation for freight](https://www.frai.global/resources/email-to-ops-automation-for-freight): Turn the shared inbox that runs most freight operations into structured action. - [How to automate heavy haulage permits](https://www.frai.global/resources/how-to-automate-heavy-haulage-permits): Keep abnormal load routes, permits and assets aligned, working alongside systems like ESDAL. - [Heavy haulage routing and permits explained](https://www.frai.global/resources/heavy-haulage-routing-and-permits-explained): How abnormal and oversize load routing, permits, escorts and compliance fit together and why they are interdependent. - [How to reduce manual errors in freight planning](https://www.frai.global/resources/how-to-reduce-manual-errors-in-freight-planning): Cut double-bookings, clashes and re-keying out of planning from one live reference. - [eFTI and ICS2 freight compliance: a high-level guide](https://www.frai.global/resources/efti-ics2-freight-compliance-guide): A high-level overview of EU eFTI and ICS2 and how one live reference supports compliance. ## Solutions (by capability) - [Freight quote automation](https://www.frai.global/solutions/freight-quote-automation): Price inbound requests in minutes by parsing email and pulling live rates. - [Heavy haulage route & permit automation](https://www.frai.global/solutions/heavy-haulage-route-permit-automation): Keep routes, permits, assets and schedules aligned on one reference. - [Freight scheduling software](https://www.frai.global/solutions/freight-scheduling-software): Plan jobs and assets against real operational capacity on one screen. - [Email-to-ops automation](https://www.frai.global/solutions/email-to-ops-automation): Convert inbound and outbound freight email into structured operational actions. - [Freight document automation](https://www.frai.global/solutions/freight-document-automation): Extract and generate freight paperwork from the live reference. - [Freight compliance automation](https://www.frai.global/solutions/freight-compliance-automation): Keep documents and required data aligned as movements change. - [Asset & trailer tracking](https://www.frai.global/solutions/asset-trailer-tracking): Tie asset and trailer availability to live planning. ## Solutions (by operation) - [For freight forwarders](https://www.frai.global/solutions/freight-forwarders): Automate quoting, email and documents around your existing TMS. - [For hauliers](https://www.frai.global/solutions/hauliers): Plan jobs, track assets and respond faster from one live reference. - [For heavy haulage operators](https://www.frai.global/solutions/heavy-haulage-operators): Routes, permits, assets and schedules in one operational view. ## Case studies - [Freight quote automation](https://www.frai.global/case-studies/freight-quote-automation): 45 min → 2 min quote turnaround. - [Heavy haulage scheduling & planning](https://www.frai.global/case-studies/heavy-haulage-scheduling-planning): 98% fewer manual errors, 40% less planning time. - [RFQ outreach & supplier coordination](https://www.frai.global/case-studies/rfq-outreach-supplier-coordination): One-click outreach, 50% faster responses. ## Company - [Contact FRAI](https://www.frai.global/contact): Talk to the team about your operation. - [Early adopters](https://www.frai.global/early-adopters): Join the operators shaping FRAI.