Privacy Policy - Freight Operating System

Introduction

Freight Operating System ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

Information You Provide

Name, email address, phone number, and company information when you register for an account or request information
Business information including freight forwarding details, shipping data, and operational requirements
Payment information when you subscribe to our services
Communications you send to us, including customer support inquiries

Automatically Collected Information

Device information including IP address, browser type, and operating system
Usage data including pages visited, time spent on pages, and click patterns
Location data based on your IP address
Cookies and similar tracking technologies

Third-Party Integration Data

When you connect third-party services to our platform, we may collect and process data from those services:

Microsoft Outlook Integration: When you connect your Outlook account, we may access and process your email data, calendar entries, and contacts to provide integrated freight management services. This includes reading emails related to freight operations, syncing calendar events, and managing business contacts.
Other Integrations: Data from other third-party services you choose to connect, such as carrier APIs, shipping platforms, or other business tools

We only access data necessary to provide the integrated services and do not access data beyond what is required for functionality. You can disconnect third-party integrations at any time through your account settings.

How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our freight management services
To process transactions and send related information including confirmations and invoices
To communicate with you about our services, updates, and promotional offers
To respond to your inquiries, comments, and requests
To personalize your experience and deliver content relevant to your interests
To monitor and analyze usage patterns and trends to improve our platform
To detect, prevent, and address technical issues and security threats
To comply with legal obligations and enforce our terms of service
To facilitate third-party integrations, including Outlook email synchronization, calendar management, and contact integration for freight operations

Third-Party Service Integrations

Microsoft Outlook Integration

When you connect your Microsoft Outlook account to our platform, we access and process certain data from your Outlook account to provide integrated services:

Email Data: We may read emails in your Outlook inbox to identify freight-related communications, extract shipping information, and synchronize freight operations with your email workflow
Calendar Data: We may access your calendar to sync freight scheduling, delivery dates, and appointment information with our platform
Contact Information: We may access your Outlook contacts to facilitate communication with carriers, customers, and business partners within our freight management system

Data Security and Access:

We use OAuth 2.0 authentication protocols to securely connect to your Outlook account
We do not store your Outlook password or login credentials
We only access data necessary for the integrated services and do not access personal emails unrelated to freight operations
All data transmission between our platform and Microsoft's servers is encrypted
You can revoke access to your Outlook account at any time through your account settings or through Microsoft's account management portal

Microsoft's Privacy Policy: Your use of Outlook integration is also subject to Microsoft's Privacy Policy and Terms of Service. We encourage you to review Microsoft's privacy practices. We are not responsible for Microsoft's handling of your data.

Other Third-Party Integrations

Our platform may integrate with other third-party services. When you connect these services, we will access only the data necessary to provide the integrated functionality. Each third-party integration is subject to both this Privacy Policy and the privacy policy of the respective third-party service provider.

Data Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers: With third-party vendors who perform services on our behalf, such as payment processing, data analysis, and cloud hosting
Carrier Integrations: With freight carriers and logistics partners to facilitate shipping and delivery services as part of our platform functionality
Third-Party Service Providers: With service providers that help us operate integrations, such as Microsoft (for Outlook integration), subject to their respective privacy policies
Business Transfers: In connection with any merger, acquisition, or sale of assets
Legal Requirements: When required by law, court order, or government regulation
Protection of Rights: To protect our rights, property, or safety, or that of our users or others
With Your Consent: When you have explicitly consented to the sharing

Important: We do not sell, rent, or trade your personal information, including data accessed through Outlook or other third-party integrations, to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our security measures include encryption of data in transit and at rest, regular security assessments, access controls, and employee training on data protection.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

Access: Request access to your personal data
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data
Portability: Request transfer of your data to another service provider
Objection: Object to processing of your personal data
Restriction: Request restriction of processing your personal data
Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files stored on your device.

Types of Cookies We Use

Essential Cookies: Required for the website to function properly
Analytics Cookies: Help us understand how visitors interact with our website
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your personal data, we will securely delete or anonymize it.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. You are advised to review this privacy policy periodically for any changes.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Email: privacy@freight.global

Website: Contact Page