Outlook integration
FRAI integrates with Outlook to turn email into ops
FRAI connects to Outlook so inbound and outbound freight email becomes structured operational action on one shipment, one live reference, without changing how your team uses their inbox.
What it does
What the Outlook integration does
FRAI works alongside Outlook, reading the freight email your team already receives and sends. It extracts the operational detail and turns it into structured actions, so the inbox stops being a manual bottleneck.
- Read inbound freight email and attachments and extract structured shipment data.
- Route each message to the right workflow: quoting, planning, documents or compliance.
- Draft structured outbound replies and outreach that stay tracked.
- Attach every message to one shipment, one live reference.
RFQ #4821 · 2×40ft FXT → RTM
Structured request · sent to 42 suppliers
Best next action
Award Supplier A: £1,180, valid 14 days
Common problems it solves
What it fixes
When the inbox is the operating system, detail gets trapped in email and re-keyed by hand. Connecting Outlook to FRAI removes that manual layer.
Detail trapped in email
Bookings, quotes and updates arrive as free text and attachments that have to be read and re-keyed.
Constant copy-paste
The same email content is typed into multiple systems, wasting time and creating errors.
Missed messages
Work that depends on someone spotting an email gets missed, delayed or actioned twice.
Example workflows
How teams use the Outlook integration
Inbound quote request → draft quote
- 1A quote request lands in a shared Outlook mailbox.
- 2FRAI reads the email and attachments and extracts the shipment detail.
- 3A draft quote is assembled against live rate data on the shipment reference.
- 4The operator reviews and sends the reply from Outlook in a couple of clicks.
Inbound update → operational action
- 1A carrier or customer emails an update or change.
- 2FRAI extracts the change and ties it to the shipment’s live reference.
- 3The relevant workflow (planning, documents or compliance) is updated.
- 4The thread stays attached to the shipment for full context.
Related FRAI modules
Modules that work with this integration
FRAI works with your existing systems, with no rip and replace. These modules use this connection.
FAQ
Frequently asked questions
Common questions about the Outlook integration with FRAI.
How does FRAI connect to Outlook?
FRAI works alongside Outlook, reading inbound freight email and attachments and turning them into structured actions on one shipment, one live reference. Your team keeps using their inbox; FRAI removes the manual re-keying layer.
Does FRAI replace Outlook or change how we use email?
No. FRAI integrates with Outlook and works with your existing systems. Operators review and send from Outlook as they do today; FRAI automates the extraction and routing work around the inbox, with no rip and replace.
Can FRAI handle quote requests that arrive by email?
Yes. Inbound quote requests are parsed onto the live reference, a draft quote is assembled against live rate data, and the operator reviews and sends the reply from Outlook in a couple of clicks.
Is every email tied to a shipment reference?
Yes. FRAI attaches every inbound and outbound message to one shipment, one live reference, so email threads stay connected to the operational record instead of living in a separate silo.
Related solutions, integrations and case studies
See how FRAI fits into your freight operation
Book a personalised demo and explore how FRAI can automate your workflows across your existing systems, with no rip and replace.