For Freight Forwarders
FRAI for freight forwarders: automate the work around your systems
Freight forwarders run on quotes, email and documents. FRAI is the operating system for freight operations that automates that work around your existing systems: one shipment, one live reference, with no rip and replace.
- 45 → 2 min
- Quote turnaround
- 50%
- Faster responses
- One
- Live reference
Ops console
3 actions readyFRAI helps freight forwarders by automating the quoting, email and document work that fills the day, around the systems they already run. It creates one live reference per shipment and connects to your TMS, such as CargoWise, rather than replacing it, so teams quote faster, respond faster and stop re-keying, with no rip and replace.
The problem
What slows freight forwarders down?
Forwarders coordinate customers, carriers and suppliers largely through email, spreadsheets and a TMS that was never meant to do it all. The result is re-keying, slow quotes and detail scattered across inboxes.
Inbox-driven operations
Bookings, quotes and updates arrive as email, so the inbox becomes the de facto operating system.
Slow quoting loses deals
Manual pricing means slow turnaround, and customers move on while rates shift underneath you.
Disconnected systems
TMS, rate sheets, documents and email do not talk to each other, so the same data is entered again and again.
How FRAI fixes it
How FRAI helps forwarders
FRAI creates one live operational reference for each freight movement and uses it to automate quote automation, email to ops automation and documents across your existing systems, so your team works from a single source of truth.
- Automate quoting from inbound requests with quote automation.
- Turn inbox traffic into structured actions with email to ops automation.
- Extract and generate paperwork with document automation tied to the shipment.
- Keep compliance and documents aligned as movements change.
Quote #Q-4821
Quote sentRFQ: 2×40ft Felixstowe → Rotterdam
from ops@northwind.com
Hi, please quote 2×40ft HC, gross 24t, ready 14 Jun, delivery to RTM port. Need rates asap.
FRAI is reading this email…
Workflow before and after
What changes day to day
Before FRAI
- Quotes priced manually, 30–45 minutes each
- Inbox is the operating system; detail scattered across mailboxes
- Same data re-keyed across TMS, rate sheets and documents
- No single reference for a shipment across the team
With FRAI
- Quotes drafted automatically against fresher rates
- Email turned into structured operational actions
- Documents extracted and generated from the live reference
- One shipment, one live reference across the operation
Relevant FRAI modules
The modules behind this solution
FRAI works with your existing systems, with no rip and replace. These modules combine to deliver this solution.
Quote Automation
Turn inbound quote requests, emails and rate data into structured, fast quotes.
Email-to-Ops Automation
Convert inbound and outbound email into structured operational actions automatically.
Documents
Extract, generate and reconcile freight documents against one live reference.
Compliance
Keep checks, data and documentation aligned with regulatory requirements.
Case study proof
Global forwarder cut quote turnaround to 2 minutes
A global freight forwarder automated quoting and email-to-ops with FRAI, pricing work faster and protecting margin with fresher rates.
- 45 min → 2 min quote turnaround
- 93% faster quote process
- Margin protection from fresher rates
Operational outcomes
VerifiedPrimary result
45 min → 2 min quote turnaround
FAQ
Frequently asked questions
Common questions about for freight forwarders with FRAI.
How does FRAI help freight forwarders specifically?
FRAI automates the quoting, email and document work that fills a forwarder’s day. It creates one live reference per shipment and works with your existing TMS and systems, so there is no rip and replace.
Does FRAI replace our forwarding TMS?
No. FRAI is the operating system for freight operations that automates the work around your existing systems. It connects to your TMS rather than replacing it.
What results can forwarders expect?
Forwarders using FRAI have cut quote turnaround from around 45 minutes to 2 minutes and responded to customers and suppliers faster, while reducing re-keying errors.
Related solutions, integrations and case studies
See how FRAI fits into your freight operation
Book a personalised demo and explore how FRAI can automate your workflows across your existing systems, with no rip and replace.